We can curate a gift box for you within the price range that you have in mind.

Q:1 How do I place my order?

Step 1: Click on the Category of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO CART.
Step 4: Click on CHECKOUT where you must complete the details of your order and place your order successfully. If you have any further questions, you can call our helpdesk  or chat with us.

Q:2 Can I buy multiple products in single order?

Yes. Just add all the products you wish to buy into your shopping bag and then complete your order. This way you can save on any additional shipping and COD charges!

Q:3 Can I ship the products to an address that is different to my billing address?

Yes. You can do this by filling in your address as the 'Billing address' and the address you wish to ship it to as the 'Shipping address'.

Q:4 How do I know that my order is confirmed?

For all Pre-paid orders, once you place your order, your confirmation status will be automatically updated on your Account section. If your chosen mode of payment for that order is Cash On Delivery, you will get an email and SMS on your registered contacts asking you to reply with a 'YES' to confirm your order. Once you have confirmed 'YES', you will get a confirmation email and SMS on your registered email address and mobile number respectively.

Q:5 Can I leave items in my cart for future purchase?

Yes, you can leave items in your cart, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may go out of stock or the offer on the product may expire from the time you added it to your cart.

Q:6 Do I have to have an account to place an order?

Yes, you are required to make an account on our website to make your shopping experience swift and simple. You can enjoy rating and reviewing our products as per your experience, you can also check your previous orders that are pending and also be able to cancel and refund if you may want so.

Q:7 How do I sign up for Kabbalah account?

All you need to do is provide us with your name, email address, mobile number and a password of your choice.

Q:8 What are the benefits of signing in?

Signing up for an account will give you benefits and give you a superior experience while shopping on Kabbalah. Your account allows you to:

  1. Track all past and present orders at any time in one place.
  2. Notifications as soon as your favorite products are back in stock.
  3. Rate and review products.
  4. Never fill in your address and payment details more than once.

Q:9 Can I order a product that is "Out of Stock"?

Unfortunately, products listed as "Out of Stock" are not available for sale. However, we can notify you as soon as the product is back in the stock. Simply click on the product, once you are on the product page, you will see an option that says 'Notify Me' and enter your registered email address. We will send you a notification email as soon as the product is back in stock. Remember, this can only be done if you have a Kabbalah account and are signed in at the same time.

Q:10 Why was my order payment rejected?

There are various reasons why this may have happened but we suggest the following step. Firstly, check with your bank to ensure there are funds available to pay for your order. Secondly, check if your debit, credit or net banking system information is valid and up to date. If you were recently issued a new card some of the information may have changed. Please confirm your credit card details and try again in that case. Thirdly, check that your name and address match the name and address on your current credit card.

Q:11 I cannot complete my registration, what do I need to do?

Contact us, detailing the problem you have encountered. You can either email us on shop@kabbalah.co.in or call us on and our Customer Care will be happy to assist you.

Q:12 I forgot my password, what can I do?

If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.

Q:13 How do I make changes to my order?

Changes to the content of your order can be made by you at any point whilst placing your order. Once you have confirmed your order and made payment, we regret to advise that no changes can be made to those content. If you have selected the incorrect products, please review our return procedure. Once the order has been completed, there is a limited opportunity to cancel the order with us. If you wish to do this, please call our Customer Care Team as soon as possible. Please note that at this time we will be unable to guarantee successful cancellation of the order and advise that you check your order carefully before you confirm.

Q:14 What if an item is out of stock?

If an item is out of stock and you are interested in purchasing it immediately, please give us a call and we will ensure to advice you on immediate availability of the product in question.

Q:15 Can I place my order over the phone?
Yes, we are happy to take your order over the telephone. You can reach us and our Customer Care will be happy to help you. There may be certain products and promotions not available when ordering over the phone but we will try our best to advise on suitable substitutes.

Q:16 What payment types do you offer?
For Indian orders: You can pay for purchases using Cash on Delivery, Debit, Credit card, and Netbanking methods. For International Orders: You can pay for purchases using Paypal and Credit Card only.

Q:17 Can I ship to multiple addresses?
We are unable to ship to multiple shipping addresses in a single order. If you would like to ship to multiple addresses, please place a different order for each delivery address.

Q:18 I am having some issues on the site. What advice can you give me to successfully place my order?
Please contact our Customer Care and we will be happy to talk you through and help you solve any issues you may be experiencing.
 
Q:19 What is Cash on Delivery (COD)?
If you are still uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Indian Rupees. Currently, we do not accept cheque or demand drafts. Due to the limitations of the couriers we use, COD is not yet available for all pin codes.

Q:20 How do I avail of the COD facility?
COD facility is available for India orders only. When you are entering your payment details at the checkout page, you can click on Cash on Delivery as the payment method.

Q:21 Is COD available for delivery to all locations in India?
Due to the limitations of the couriers we use, you can use your pin code finder to check. During the checkout process, you can use our pin code finder to check if the COD facility is available for your delivery address.

Q:22 When should I give you the codes that could be used to avail discount?
When you have clicked on the 'Checkout' button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment. 

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